Discover what your guests really think and act on fact.

  • Guest opinions
  • EPOS facts
  • Immediate insights

Combining real time EPOS data with fresh opinions from your guests in a short, engaging and personalised survey, gives you actionable insights that lead to improved customer experiences and a better bottom line.

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  • Dirty Martini Logo
  • Stable Pizza Logo
  • Bella Italia Logo
  • Rileys Logo
  • Brakspear Logo
  • Bodeans Logo
  • Brains Logo
  • Snug Logo
  • Las Iguanas Logo
  • Be At One Logo
  • Hippo Inns
  • Huxleys Logo
  • Three Bells Logo
  • Five Tuns Logo
  • Belgo Logo
  • Cafe Rouge Logo
  • Hydes Logo
  • Jersey Airport Logo
  • La Salle Logo
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  • Rapide Logo
  • Malhotra Plc Logo
  • Bistrot Pierre Logo
  • Dim T Logo
  • Tasty Logo
  • Wildwood Logo
  • Marco Pierre White
  • Scalinis
  • The Cornish Arms

Benefits

Unparalleled intelligence Bella Italia

“We can now be more nimble with new menu launches, immediately evaluating every dish at every restaurant and making refinements to ensure guests are happy. It also enables us to innovate and take risks, and find out very quickly whether a new dish is working.”

James Spragg, Group COO at Casual Dining Group

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Data capture & revisits Be At One

“In less than a year 64,000 guests signed up to our marketing database through Feed It Back. At the end of the survey, guests get a digital scratch card revealing a free cocktail or, for the lucky one in fifty, a £25 bar tab for their next visit. We have a fantastic redemption rate of 40%.“

Andrew Stones, Chief Operating Officer, Be At One

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Motivated staff Dirty Martini

“We did not anticipate such a huge, positive impact on staff. General Managers share the positive feedback with their teams daily and the staff have loved seeing the comments and sometimes having their photo selected to single them out for 'applause’.”

Scott Matthews, CEO, Dirty Martini

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Recovered guests Bella Italia

"For the first time, we can understand all of the reasons behind negative feedback by branch, area and brand . Recovery actions can now be assigned to the right members of staff who then resolve complaints, all through the system. If we send a voucher to a guest, we are alerted when the voucher is redeemed. Best of all, the system shows us all the positive comments coming back from our guests.”

Lucy Thompson, Head of Operational Planning at Bella Italia

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Flexibility & responsiveness Las Iguanas

"Flexibility is a key benefit with Feed It Back. Guest reviews, mystery visits, social media, other key business metrics and reports are all accessible in one role-specific view, by all staff members from board level to restaurant management. We can change settings and questions easily and in real time. The Feed It Back team are very responsive and proactive, with any queries or requests responded to by our Customer Success Manager immediately.“

Lisa Campbell, Guest Experience Manager, Las Iguanas

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Better decisions Las Iguanas

"Feed It Back generates a high volume of feedback. An average 550 pieces of feedback per restaurant per month helps us make good decisions because the size of the sample means that the real issues come up again and again.”

Lisa Campbell, Guest Experience Manager, Las Iguanas

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  • Guest opinions
  • EPOS facts
  • Immediate insights

Try it now

To experience the power of EPOS-linked feedback for yourself, simply fill in this form. You will receive an email straight away with a till receipt and a link to your personalised survey.